View Our Website View All Jobs

Corporate Travel Consultant

Company Overview

A five‐time recipient of Condé Nast Traveler’s Top Travel Specialists Award, Worldview Travel is one of the largest and fastest growing Virtuoso agencies, excelling in both Corporate and Leisure Travel.  With offices across 3 countries - Canada, the USA and Bermuda, Worldview Travel offers a high level of negotiating and management skills while providing personalized service. Worldview Travel provides unique solutions to SME and mid-market corporations. 

Summary

As a Corporate Travel Consultant for Worldview Travel, the successful candidate will join a fun, team orientated group in our Santa Ana location.  Working as a member of a collaborative and supportive team, this role is responsible for the successful completion of travel arrangements within client guidelines and meeting the standards of excellent customer service.

Responsibilities

  • Creates domestic and International travel arrangements for Corporate clients including air, hotel, and ground transportation
  • Follows company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing and punctuality
  • Advises clients of international travel requirements such as visas, passports, immunizations, etc.
  • Utilizes preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy
  • Proper utilization of CRS System to help improve company commitment to the client
  • Ensure that customers travel policies are followed and documented
  • Operates within company standards in the areas of customer service, productivity, quality standards and operating procedures
  • Assists with follow-up on company comments or other client-input either in writing or by dealing directly with client to resolve any service problems
  • Adheres to standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures
  • Provides 1st level of support for customer service and technical issues and makes recommendations for improvement to processes

Qualifications:

  • 5+ years of experience as a corporate travel specialist required
  • Minimum 5 years of experience on Sabre required
  • Industry knowledge and reservation skills in order to create domestic and multi-segment, multi-destination international itineraries for VIP clients
  • Possess exceptional communication skills with the ability to effectively and clearly articulate with VIP traveler, travel arranger and travel manager in a wide array of situations
  • The ability to solve problems independently
  • Excellent Skills in the following areas: Follow-up, Organization, Analysis, Flexibility, Customer Service
  • Strong working knowledge and understanding of international pricing rules and procedures
  • Supportive, collaborative and positive team player

As a Virtuoso Partner, we deliver the best and expect the same from our staff. In return we offer a lucrative compensation package inclusive of remuneration and an incentive plan well above industry standards. We thank all interested candidates however only those selected for an interview will be contacted.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150